Policies
To view a specific policy, please click on the link below:
- Cancellation Policies
- Coupon Policies
- Mail Order Policies
- Privacy Policy
- Return Policies
- Shipping Policies
You have ordered an item and realized that your order contained an error (e.g. you picked the wrong size), you ordered an item and then changed your mind, you placed multiple orders for the same item, or any other reason you wish to cancel an order:
When you are placing your order, please take an extra moment to look over your order and double-check that everything is correct. If you inform us by 6PM EST of the same business day of an error we will try our best to cancel your incorrect order. If you order has already gone down to the warehouse we will be unable to cancel it. If this is the case please see our Return Policies. If the order has not yet gone to the warehouse but your card has been charged we will cancel the order and issue a full refund, including Shipping & Handling. If your card has not yet been charged your order will be cancelled and your card will not be charged.
As of right now, HatchetGear now has coupon codes that are available to be used with your order. The initial coupons we're giving out will have various discounts that you can deduct from whatever full-priced merchandise you buy: 5%, 10%, up to 25% and maybe even 50% off all your full-priced merch for your next order! Please note that coupons are not applied to sale-priced items.
Just place an order through HatchetGear, and you may receive one. Based on how generous we're feeling that day, we'll choose how many coupons to give out, and then randomly determine who gets one. So any order could receive a coupon, but not every order will receive one.
If you do receive a coupon, you won't find out until you have received your order shipment. The code will be printed on the paper invoice that comes with your order, so make sure to look for it there. (We're printing them pretty big, so they'll be tough to miss.) The coupons do expire, so check the expiration date and use it before then.
In the future, we'll be announcing other ways to get coupon codes without having to place an order.
During the checkout process, where you type in your billing information, there is now a spot to type in your coupon code. Type your code into the box, and you'll be able to see how much of a discount you'll receive. (If you change your mind at this point, you can go back and delete the coupon without using it.)
Once you complete your order, the discount will officially be applied. Each code is unique and can only be used once. Once attached to an order, a coupon code will then be invalid for any other orders.
If you place your order and then realize that you didn't enter in your coupon code, if you contact us immediately, we may be able to cancel your order. If your order has already gone to the warehouse, however, you're assed out. So if you plan on using a coupon, make sure to type it in while you are placing your order.
Wholesale orders are not eligible for coupons. If you don't know what that means, you probably don't have to worry about it.
Each code can only be used once. This means that if you give out a code for 10% off all merchandise to your friend, and your friend places an order with it, that code is done, and you will no longer be able to use it. So just keep that in mind, and you should be good.
If you're placing a mail order, it's the same as any other order. Look for the blank while filling out your order that says "Coupon Code," and type the code in there.
Here is where you can find all information pertinent to placing a mail order on www.HatchetGear.com.
How To Place A Mail Order
- Go through the store as if you were going to pay using a credit card or PayPal, placing items in the shopping cart and proceeding to checkout.
- On the second page of the checkout process, you are asked to select the type of payment that you will use for this order. Select money order or check.
- Proceed through the rest of the checkout process, following the instructions on the various screens.
NOTE: You will receive your order much faster if you select money order over check. Since money orders are prepaid, we will send out the order within 1-2 business days of receiving payment. Orders paid with a check will wait a further 20 business days while the checks clears the bank.
How To Fill Out The Money Order Or Check
Please make the money order or check payable to HatchetGear. Making the payment out in any other name could delay your order.
Where To Send The Money Order Or Check
HatchetGear
PO Box 620
Farmington, MI
48332-0620
Time Periods For Money Orders
Please note that the times mentioned below start when we receive the payment. Due to the vagaries of the USPS, we can't predict how long it will take for your payment to reach us.
| Payment Method | Time Period |
| Money Order | Upon receipt of payment, usually ships out in 1-2 business days. |
| Check | Upon receipt of payment, order will be held for 20 business days while the check clears. When this time has passed order usually ships out in 1-2 business days. |
You will be sent an email when we receive your payment informing you that your order moved along to the next step of processing (shipping for money orders, payment clearing for checks). If you pay via check, you will also receive an email when your order moves to the next step (shipping).
All information collected by Psychopathic Records is kept strictly confidential. We do not sell, exchange, reveal, or in any way give your personal information, email address, or order status to any third party. We will not send you unsolicited mail, nor make any telephone calls not related to you order.
All credit card numbers are encrypted on a secure machine in our facilities. Only two supervisors have access to the complete credit card number (the last 4 digits of the credit card number may be accessed by more employees for verification purposes), and supervisor access of that machine is strictly monitored.
Psychopathic Records will take every precaution to make sure your orders are safe and you are not mischarged. If you have ANY problems please utilize our PROBLEM SOLVER online service to resolve them (see above link). If your problem cannot be handled online you will be given a problem number to reference when emailing or calling us.
We unconditionally guarantee we will protect your privacy.
ATTENTION: Any problem you have had with your order can be solved using the Problem Solver. Here, however, we will summarize our general return policies.
NOTE: We ONLY deal with items purchased through this web store. Not those purchased on tour, from an affiliated web store or other locations, etc. All non-defective returns must be in salable condition - they cannot be washed, worn, dirty, etc. If a return is not in salable condition it will not be accepted. Also please note that there are no returns on underwear or body jewelry. Not only is it a hygiene issue, it's also gross.
Basic Policy:
No matter why you send back your merchandise, please follow these rules. Send the package to:
HatchetGear
P.O. Box 620
Farmington, MI
48332-0620
Include a copy of your invoice in the package and write at the bottom why you are sending the package back. If you do not have a copy of the invoice, include instead a note that has your name, order number, address, telephone number and why you are returning the package. If we receive a package with no explanation as to why it was returned to us we cannot help you. When you return the package, send it USPS 1st Class or Priority (depending on package weight) - we will not offer compensation for any other shipping method.
The maximum time allowed to return an item is 30 days from receipt of the package. Date of receipt is based on the USPS / UPS delivery information. If this time limit is exceeded, then we cannot accept any returns. We apologize for any inconvenience this may cause.
It takes 10-15 Business days to process your return. This period starts when we receive the package at our warehouse. When your return is processed, you will receive an email explaining how your return is being handled.
If you received an item other than what you ordered:
The following options apply:
- You may receive another item the item you ordered, or an item of equal or lesser value after you have returned the incorrect item.
- You may receive a credit on your credit card for the amount of your purchase, including Shipping & Handling after you have returned the incorrect item.
In this case, you will receive an item to compensate you for shipping the item back.
You received a defective item:
At Psychopathic, we strive to deliver top quality merchandise. Occasionally, however, a defective item slips through and is shipped out. If this happens to you, then the following options will apply:
- You may receive another item of equal or lesser value after you have returned the defective item.
- You may receive a credit to your credit card for the amount of your purchase, including Shipping & Handling, after you have returned the defective item.
In this case, you will receive an item to compensate you for shipping the item back.
You wish to exchange an item (item does not fit, etc.):
Please Note: All non-defective items must be returned in salable condition - they cannot be washed, worn, dirty, etc. If a return is not in salable condition it will not be accepted.
Because HatchetGear receives merchandise from many different manufacturers, sometimes one XL t-shirt fits differently than another XL t-shirt. We will be more than happy to exchange any items that are not up to your satisfaction. If the item is defective, please see the above policy point. If you simply wish to exchange the item, the following options will apply:
- You may receive another item of equal or lesser value after you have returned the item.
- You may receive a credit to your credit card for the amount of your purchase, including Shipping & Handling, after you have returned the item.
In this case, we will not compensate you for shipping the item back to us.
Orders returned by the carrier:
If an order is returned by the carrier (USPS, UPS, etc.) for any reason the following procedure will be followed:
- We will attempt to contact you via email and/or phone
- We will allow 24 hours for you to respond
- If, at the end of 24 hours we have not received a response, we will cancel the order
- We will refund the cost of the merchandise to you, NOT including Shipping & Handling
Address Policy:
Psychopathic Records only ships orders to the billing address of the credit card which was used to pay for the order, or the Verified Address if PayPal was used to pay for the order. This is a necessary security measure. It helps us protect our customers and ourselves against fraudulent orders.
If you wish to have an order shipped to an address other than your credit card's billing address, you may do so by paying for your order via money order or check. Please select one of these payment methods at the appropriate step in the checkout process.
Address Verification Policy:
When an order is placed on the Psychopathic Records webstore, it goes through Address Verification Service (AVS). AVS checks the billing address that is entered in the order against the billing address on file with the credit card company. If AVS determines that there is a discrepancy between these addresses, the following action will occur:
1. The charge on the credit card will be voided. This means that the credit card will not be charged.
2. An email will be sent to the email address provided with the order. The email is reprinted below:
Your order has been placed on hold because it failed AVS (address verification system). AVS matches the billing address of the credit card against the billing address that you gave in the order. AVS is our primary defense against fraudulent orders. At this time your card has not been charged. If this order has been marked fraudulent in error, please respond with the full, correct billing address as well as the contact telephone number off the back of the credit card used. We apologize for the delay in processing this order. Please respond quickly so that we may get this matter resolved. Please understand that this is not an accusation of fraud against you. The AVS system has been known to incorrectly mark orders as failed. This is just a safety procedure we must follow when the AVS is failed. When you respond, please click on the following link: AVS Page This will help speed up the process by insuring that your response does not get lost in our general mailbox. Thank you for your fast response and we'll work to get your order out as soon as possible.
3. Your order will be placed On Hold. Your order will stay On Hold until you respond to the above email, ask us to cancel the order, or 6 days pass (at which time the order will be cancelled).
When you respond to the above email, you will receive a reply concerning the status of your order within 7 business days. Please do not contact us before this time as we will not have an answer for you.
AVS is not a perfect system. It is not unusual for AVS to fail an order even though the billing address provided is legitimate. Even if this is the case, we must follow the above steps to protect our customers and ourselves.
Shipping Rates / Methods:
Shipping and Handling fees for are $3.00 for the first item, $2.00 per additional item to all locations in the continental United States. Foreign orders outside North America must pay a $20.00 surcharge.
Most packages are shipped via USPS (1st Class, Priority, or Media, depending on package weight and content).
US Overnight shipping is available for a fee of $25.00 for the first item, plus $10.00 per item thereafter. Orders are usually shipped the next Business day (this doesn't include weekends or holidays). In most cases they will arrive the next Business day after they are shipped.
UPS Second Business Day shipping is available for a fee of $20.00 for the first item, plus $7.50 per item thereafter. Orders are usually shipped the next Business day (this doesn't include weekends or holidays). In most cases they will arrive the next Business day after it's shipped, or the Business day after that.
PLEASE NOTE: Expedited shipping is not available for international orders! It is also unavailable to PO Boxes!
Wait Time:
All orders should arrive in no longer than 10 days for USPS; it should take no longer than 10 Business days for orders shipped UPS. Business days do not include weekends or national holidays. Most orders arrive within 5-7 days. Special circumstances (for example, during times of extreme demand following the initial release of a new product), may cause a delay.
PLEASE ADD AN EXTRA WEEK TO DELIVERIES TO P.O. BOX, APO, FPO, OR AE ADDRESSES.
International Shipping Policy:
All foreign orders outside North America are charged an additional $20 International Handling Fee.
Many countries will, on occasion, arbitrarily add an import tax / customs duty, often up to or exceeding the value of the merchandise. The receiver is responsible for paying any such fees if applicable.